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Refund and Return Policy

Effective Date: March 2026

Thank you for purchasing our software extensions at DesignInk. We strive to provide high-quality digital products.

1. Digital Products Nature

Because our products are purely digital software goods (downloadable zip files) delivered instantly upon purchase, they cannot be "returned" in the traditional sense.

2. Refund Eligibility

We issue refunds for digital products entirely at our discretion, strictly under the following conditions:

• Technical Defects: The extension is fundamentally broken, unusable, or has fatal technical errors that our support team is unable to resolve or provide a workaround for within a reasonable timeframe.
• Timeframe: The refund request must be submitted within 7 days of the original purchase date.

3. Non-Refundable Scenarios

• You changed your mind after downloading the product.
• You lack the required underlying software environments or operating system requirements clearly stated on the product page.
• You bought the software by mistake.

4. How to Request a Refund

If you believe you qualify for a refund due to an unfixable technical bug, please email us with your Order ID, proof of purchase, and detailed information/screenshots of the issue. We will review the request within 3-5 business days.